Customer Service

lowest price guarantee

Life.interiors is dedicated to presenting the coolest contemporary floor lamps at affordable prices.

That said, if for some reason you are able to find one of our products offered online for less than our total price (product cost + shipping cost), let us know and we will gladly match that price for you or refund the difference (if you find the price within 7 days after purchase)!

Just provide that information (competitor site product page / web address) to Life.interiors support within 7 days after purchase.

Terms and Conditions:

• The comparison applies to retailers in Australia that have the identical product in-stock and the product is priced accurately.
• Comparisons must include the total product price (including prices for custom finish, materials, upholstery, etc.) plus shipping costs.
• The total price match request must be sent to Life.interiors support within seven (7) business days.
• The comparison must be based on brand new products.
• Guarantee excludes non-retail, private sales, membership clubs, and auction websites

satisfaction guarantee

Our Promise and Commitment

We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of the highest-grade materials, built by selected manufacturers to exacting standards.

We have done everything possible to make purchasing at our site the best option of any existing retailer online or offline. We really pride ourselves on offering an unparalleled selection, excellent product knowledge, and fast service. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have had.

If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you. Full refunds (less shipping fees) will be issued if merchandise is returned prepaid in its original condition within 14 days; otherwise a re-stocking fee may be charged. The details on our return and exchange policy can be viewed here, please feel free to contact us if you require clarification.

Great Products at Great Prices

We do our best every day to ensure that our prices are the best you can find anywhere. We constantly check our prices to verify you are getting the best value. When you are comparing our prices with other online retailers, please make sure you are checking the total price (which includes the price of the item, shipping costs, and applicable taxes) and order processing time. We would be very surprised if you find a total price lower than ours, but let us know if you do. We strive to bring you great value and service, which means offering you great products at great prices. For details view our lowest price guarantee policy

returns and exchange policy

a real guarantee

Our policy is simple. If you are not satisfied with your purchase, we promise a refund, credit or exchange.

purchase returns and exchanges

We sincerely thank you and appreciate your business. Our primary goal is to make you a satisfied customer. We understand though that in some cases you may want to return the item for a refund or exchange it.

We appreciate your understanding that Life.interiors merchandise may only be returned by mail to the Life.interiors address on your packing slip.

Exchanges, credits or refunds issued will be for the item purchase price. Any taxes charged will be refunded in accordance with state laws.

Here is our 14 day return policy

• Your payment must have been received
• The returned item must be in our possession within 14 days of the date you received it.
• Shipping, handling charges and insurance cost are non refundable.
• Returned items must be in the original condition, not used or altered. Upon return, your merchandise will be inspected.
• Customers must request a return authorisation prior to returning.
• Abuse of our return policy will not be tolerated. We reserve the right to refuse full refund for excessive returns by a customer.

privacy policy

Life.Interiors is 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number, and e-mail will remain strictly confidential. We will not furnish your personal information to a third party except to the financial institution that processes your credit card or corporate account transaction, for purposes of satisfying a purchase or request from you, for purposes for which you have given your expressed consent, or if required by law.

When you submit sensitive information via the website, your information is sent using the latest in encryption technology. We are committed to the security of information collected on our sites. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have developed and put in place appropriate electronic and managerial procedures to safeguard and secure the information we collect online. All private account information is kept behind a firewall.

We will not rent, loan, or sell any information you have provided to us to any third party for any reason. We will never share personal information with any 3rd party other than to fill an order or request made by you.

company

trade and commercial accounts

We have fulfilled "custom product specifications" for 5 star hotel fitouts, restaurant refurbishments and large commercial office fitouts, we have years of experience serving the Architectural and Design community in Australia. We understand your business, your needs, and your time-lines. We can offer help, advice, and volume discounts for your larger projects.

We are pleased to assist with our extensive product lines or provide "Product Sourcing" through our international offices. We have the capability and the desire to provide services through our warehouse, our catalogue, and our website.

volume discount program

Life.interiors provides volume discounts for interior designers, architects, and customers requiring large quantities of product(s). e.g. an office fitout.

resources

books on modern lights

Designed to be a companion to the classic title 1000 Chairs, this edition contains an awesome selection of over 1000 lights. Presented chronologically by decade are history’s most interesting electric lights, from Edison's first light to Tiffany's beautiful leaded glass shades to completely outrageous designs from the late 1960s and 1970s to the latest high-tech modern LED lamps.

This definitive reference work is a must-have for collectors and design fans.

Publisher: Taschen

Author: Charlotte & Peter Fiell